Connect an AI assistant to your 2LNR account

Connect an assistant once and ask it the questions you'd otherwise open the app for: where upgrade space is open on your route, whether saver award space is open in the window you can travel, whether the flights you've already booked have upgrade space. The answers come from 2LNR's own availability data, not from the assistant's guess.

Early access: assistant connections are open to a small group of accounts right now while we test them. This guide describes how they work.

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The short version: your assistant gets a read-only view of the same availability 2LNR shows you, plus your own trips, seat monitors and loyalty status. It never reads your conversation history, and the only change it can make on its own is starting or pausing a seat monitor, which it asks about first.

What you can ask

A connected assistant can answer the questions the Upgrade matrix, the Award search and the Route map exist to answer, without you opening any of them:

  • Upgrade space on a route. “Is there upgrade space from Chicago to London in March?” comes back as the dates with open space, how old the underlying data is, and a link into the Upgrade matrix for the month.
  • Saver award space. “Any saver award space in Business from LAX to Tokyo Haneda in May?” reads the same award availability the Award search shows, on the carriers 2LNR covers.
  • Your own flights. “Do any of my upcoming flights have upgrade space?” walks the flights already in your account and answers per flight. If you haven't added any yet, it can get one ready for you to add in 2LNR.
  • Where you could go. “Where in Europe can I use a systemwide upgrade from Chicago?” answers across every route 2LNR checks and every month your account can see, in one go: the destinations with space, their best dates and the months with the most open dates, and which airports it counted as Europe. You can ask about a country, a US state or the airports near a city the same way, for saver award space as well as upgrades.
  • Your status and certificates. “What status do I hold in each of my loyalty programs?” answers with your tiers, balances rounded down, qualifying figures such as Loyalty Points or flights, and any upgrade certificates saved in 2LNR. It doesn't project status or say how close you are to a tier.
  • Live checks. “Is my flight tomorrow on time?”, “Which seats are open in Business on my flight Thursday?” or “Check those two dates again now” asks the airline at the moment you ask, instead of using 2LNR's last check. Each one counts toward a usage limit on your account.
  • Your setup. “What can you look up for me in 2LNR?” answers with your home airports, the upgrade options and award programs your account can search, and how far ahead it can see.

Every availability answer says how old the data behind it is. An assistant that says “as of four hours ago” is telling you something a confident guess can't.

What your assistant sees, and what it doesn't

A connection is deliberately narrow. When you ask a question that needs your own data, 2LNR sends back the part that answers it and nothing else.

It can see: the availability, schedule and seat-map data 2LNR holds, plus the airline's own flight status and seat maps when you ask for a live check; your trips as trip names, flight numbers, dates, routes and cabin; the seat monitors you've set up; your tier names and expiry dates, certificate counts, rounded mile and point balances, and qualifying figures such as Loyalty Points or flights (never dollar figures); and whether your account is on Free or Pro.

It never sees: your name, your record locators, ticket numbers, your email address or phone number, your loyalty account numbers, or an exact balance. Those aren't withheld by policy alone. The connector is built so that there's no path for them to travel.

2LNR never reads your chat history. We receive the request your assistant sends and nothing else: not the messages before it, not the ones after it. We couldn't ask for them if we wanted to.

What 2LNR keeps. For 90 days we keep a record of each request your assistant makes: which tool it used, the airports, cities or regions, dates and options it asked about, and a short summary of what we answered, such as how many dates had space. Only 2LNR staff can see it, and we use it to find and fix answers that were wrong or confusing. Your conversation, the full answer and your trip names are never part of it, and deleting your 2LNR account deletes the record. The full picture, category by category, is in the privacy policy.

What it can change

One thing: starting or pausing a seat monitor. Your assistant tells you what it's about to watch, you confirm, and the watch appears in your account, with a line in Connected assistants saying which assistant started it. If it wasn't what you meant, there's an undo.

Everything else your assistant can get ready but can't commit: adding a flight to your trips, adding a home airport, setting your default airline, pausing or deleting one of your watches, and turning email or text alerts on or off. It hands you a link; you open it in 2LNR, check what's shown and press the button. The link works once, only for your account, for an hour. To connect a mailbox, it points you to the settings page instead. The reason is simple. An assistant that misreads a question should waste ten seconds of your time, not rearrange your account.

Free and Pro

Assistant connections are built for free accounts as well as Pro. On a free account, what your assistant sees is exactly what the app shows you: the next 14 days of availability and no seat monitors. Ask about a date beyond that window and the answer says so rather than pretending there's nothing there.

Pro opens the full 331 days and seat monitoring, through the assistant and in the app alike. There's no separate charge for connecting one. Live checks (re-checking a date, pulling up a seat map or looking up flight status) count toward a usage limit on your account. On a free account, flight status covers the flights on your own trips from yesterday through the next 14 days, and seat maps come from the cabin layouts 2LNR has on file.

How to connect one

  1. Log in to 2LNR and open Connect an assistant. It shows the address to paste and the setup steps for each assistant.
  2. Add 2LNR in your assistant's own connector settings and paste that address.
  3. Approve the connection. 2LNR asks you to log in, then shows what the assistant can see and do. Turn off “Do, after asking you” or “Live checks that use your allowance” if you don't want them, then choose Connect.

Support differs by assistant, and by plan within an assistant: some allow a custom connector on every plan, some on paid plans only, and some are still adding the ability. The setup page lists which ones we've tested, because that changes faster than a guide does.

Disconnecting

Open Connected assistants in your account settings. Each connection shows when you added it, when it was last used, and how many requests it has made in the past week. Disconnect one, or disconnect all of them at once. A disconnected assistant stops working immediately, and disconnecting doesn't log you out of 2LNR. Changing your password disconnects every assistant, on purpose.

A connection lasts up to a year, and one that goes unused for 90 days needs connecting again. To change what a connection can do, remove 2LNR from your assistant and add it again.

Connected assistant FAQs

Does 2LNR read my conversations with my assistant?
No. 2LNR receives the single request your assistant sends when it needs travel data, and nothing else. The rest of your conversation never reaches us, and there is no mechanism for us to ask for it.
Does 2LNR keep a record of what my assistant asks?
Yes, for 90 days, and only 2LNR staff can see it. For each request we keep which tool your assistant used, the airports, cities or regions, dates and options it asked about, and a short summary of what we answered, such as how many dates had space, so we can find and fix answers that were wrong or confusing. Your conversation, the full answer and your trip names are never part of it, and deleting your 2LNR account deletes the record.
Can my assistant change things in my account?
It can start or pause a seat monitor, and it asks you first. Anything else, such as adding a flight or deleting a seat monitor, it can only get ready: it hands you a link, and nothing changes until you confirm it in 2LNR. So a misread question costs you a few seconds rather than rearranging your account.
Do I need Pro to connect an assistant?
No. Assistant connections are in early access and open to a small group of accounts right now, but they're built for free accounts too: a free account gets exactly what the app gives it, the next 14 days of availability and no seat monitors. Pro opens the full 331 days and seat monitoring, in the app and through your assistant alike.
What does my assistant's provider see?
Whatever is in the answer we send back, which the provider then handles under its own terms. That is why the answers carry flight numbers, dates, routes and cabins but never your name, record locators, ticket numbers, contact details or account numbers.
Which assistants can I connect?
Assistant connections are in early access and open to a small group of accounts right now. They're built for any assistant that supports adding a third-party connector, and some assistants allow that only on their paid plans. The setup page in your account lists the ones we've tested.
How do I disconnect?
Open Connected assistants in your account settings and disconnect the one you want, or all of them at once. It takes effect immediately, and changing your 2LNR password disconnects every assistant as well.

Related guides

Ask your assistant where the space is

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